Iberostar Waves Tucan | Rainforest Resort * Dive & Spa from $259

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Iberostar Waves Tucan Playa del Carmen Skyline photo

Iberostar Waves Tucan Playa del Carmen Interior photo

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Key details

Overview & Features

Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, 77710

Close to Playacar Beach

Great

8.6

/10

4.1

4.6

Loved by Iberostar Waves Tucan guests

Lovely beach

Excellent food

Eco-conscious rooms

Attentive staff

"The hotel grounds are full of Coati , Peacocks, spider monkeys, lizards and various other animals."

Karen C from Canada

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"Refillable drinking water bottles, the resort is dedicated to conservation, thank you!"

Alenaizh from United States

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5-star all-inclusive resort on the sandy beaches of Playa del Carmen

Accommodations

Iberostar Waves Tucán offers a selection of rooms including Premium, Junior Suites, and Two-Bedroom Family Suites. Rooms feature private balconies with views of lush tropical gardens or the Caribbean Sea. The Two-Bedroom Penthouse Suite includes a whirlpool bath and a spacious terrace for relaxation.

Dining

Dining experiences include 8 restaurants offering diverse cuisines ranging from Italian, Asian, to Mediterranean specialties. Guests can enjoy freshly made pizzas at La Góndola and sushi at Bonsai Japanese Restaurant. The Uxmal Mexican Restaurant provides a buffet with local dishes and live cooking stations.

Location

The hotel is situated directly on the beach, just 3 kilometers from the center of Playa del Carmen. Guests can easily access nearby attractions such as the ancient ruins of Tulum in under an hour. The hotel is also adjacent to the main leisure parks in Mexico.

Leisure

The Star Camp program offers various activities for children aged 4 to 17, including workshops and outdoor games. Families can enjoy four outdoor pools or access the Aqua Fun area which includes water slides and playgrounds. Parents can utilize the hotel's babysitting service for added convenience.

Wellness and Adventure

The hotel offers a SPA Sensations area for relaxation and wellness treatments surrounded by the jungle. Guests can participate in water sports like kayaking, snorkeling, and windsurfing, which are free for the first hour. The on-site Dressel Divers center provides PADI certifications and guided diving experiences.

Highlights

Location: On the beach, 3 kilometers from Playa del Carmen

Dining: 8 on-site restaurants for diverse culinary experiences

Accommodations: Two-Bedroom Penthouse Suite with a whirlpool

Family-Friendly: Star Camp with activities for kids aged 4-17

Wellness: SPA Sensations and free water sports

“Families wanting both a rainforest setting and beachfront access will find this property compelling. What stands out is the dedication to family-friendly activities, like the Star Camp program, alongside opportunities for adults to get scuba certifications. I'm also impressed by the resort's commitment to sustainable practices, making it a responsible choice.”

Edward HayesEditor-in-Chief at Beachresort

Pick the Room Type That Suits You

Choose from spacious beach suites, family rooms, or cosy couples’ retreats with perks like breakfast and free cancellation

Premium Pure Wellness
2 persons
35 sq. feet
2 Double beds
Air conditioning
Balcony
room details
Premium Room
2 persons
35 sq. feet
2 King Size Beds
Air conditioning
Balcony
room details
Premium Accessible Room
2 persons
35 sq. feet
2 King Size Beds
Air conditioning
Balcony
room details

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September 2026 - September 2027

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Check-in/ Check-out

Facilities

Enjoy comfortable stays and unforgettable experiences at our beach resorts

Facilities: Great

8.6/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Diving
Snorkelling
Tennis court
Billiard tables
Archery
Yoga class

Guest Parking

Public parking is possible on site for free.

Services

Paid airport shuttle
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables

Business

Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's buffet
Children's pool
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Sauna
Turkish bath
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities

Bathroom

Free toiletries

Media

Flat-screen TV

Dining Onsite

At Iberostar Waves Tucan, guests are invited to indulge in a delightful array of dining experiences, from vibrant buffet feasts to intimate à la carte journeys. Surrounded by the natural beauty of exotic plants and playful wildlife, each venue showcases a unique blend of flavors and atmospheres that cater to every traveler's palate.

Iberostar Waves Tucan Playa del Carmen Restaurant photo

Buffet Tulum

International Buffet with Mexican Flavors

Ambiance

Family-friendly setting with open-air dining under thatched roofs, surrounded by lush gardens.

Key Offerings

Enjoy a sumptuous buffet featuring traditional Mexican dishes, including an appetizer station and fresh tacos, perfect for any meal throughout the day.

Reservation

Open for breakfast from 07:00 to 10:30 and lunch from 12:00 to 17:00, daily.

Palapa Sur La Marimba

Steakhouse

Ambiance

Relaxed, open-air dining experience surrounded by nature, ideal for families and meal gatherings.

Key Offerings

Savor juicy cuts of beef and delightful sides with a view of tropical surroundings. A perfect choice for lunch or dinner with friends and family.

Reservation

Open for lunch from 12:00 to 17:00 and dinner from 18:30 to 21:00, daily.

Bonsai

Japanese

Ambiance

An intimate setting perfect for a quiet dinner, focusing on traditional Japanese decor.

Key Offerings

Experience the art of Japanese cuisine with expertly prepared dishes served in a tranquil environment, enhancing your evening dining ritual.

Reservation

Yes

Open daily for dinner from 18:30 to 21:00.

Mare Nostrum

Mediterranean

Ambiance

Charming and cozy atmosphere, ideal for a romantic dinner or culinary exploration.

Key Offerings

Enjoy a range of Mediterranean flavors, with a menu showcasing deliciously crafted dishes ideal for a delightful evening.

Reservation

Yes

Open daily for dinner from 18:00 to 21:00.

Location

Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, 77710

Explore Playa del Carmen

Explore Surroundings

Xcaret

10-minute drive

Eco-archaeological park offering cultural shows, natural pools, and diverse wildlife. A perfect blend of fun and education.

Quinta Avenida

10-minute drive

Iconic vibrant street filled with shops, restaurants, and art. Great for leisurely strolls and finding local crafts.

Cenote Calavera

30 minutes walking

Beautiful cenote with crystal-clear water ideal for swimming. Natural beauty and tranquility in a unique setting.

Mahi Golf Course

10-minute walk

Scenic golf course designed for all skill levels. Features lush fairways and a relaxing environment for enthusiasts.

Piste Cyclable sur Paseo Xaman-Ha

5 minutes walking

Biking along the picturesque cycling path. Rent bikes nearby for a refreshing outdoor experience.

Rio Secreto

10-minute drive

Underground River Tour featuring stunning stalactites and stalagmites. A thrilling adventure for nature lovers.

Les Crepes de Paris

10-minute drive

Charming café specializing in sweet and savory crepes. Casual atmosphere with delicious French cuisine.

El Fogón

10 minutes driving

Local favorite offering authentic Mexican dishes, specializing in tacos and grilled meats. Vibrant and casual dining.

Los Fundadores Park

30 minutes walking

Family-friendly park featuring cultural events and live music. A perfect spot to relax and enjoy the local atmosphere.

Calle 12 Bars

10-minute drive

Lively nightlife area with bars offering drinks and live music. Perfect for a fun night out and dancing.

Getting around beach destinations

City Centre
Playa del Carmen 5 min · 1.9 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 5 min · 2.0 mi
Cozumel (CZM) 49 min · 20.0 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Public parking is possible on site for free.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

You can start your day with a full breakfast, which costs USD 0.1 per person.

Pets

Pets are not allowed.

Languages

English, German, Spanish, Italian, Portuguese

Number of rooms:

Former name

iberostar tucan

Guest Ratings & Coastal Resort Reviews

See What Past Guests Had to Say About Their Stay

Review score

Based on 974 verified reviews

9.0 /10

Perfect

89 %

Recommend

Cleanliness

9.0/10

Comfort

8.9/10

Facilities

8.6/10

Free Wi-Fi

8.5/10

Location

9.3/10

Staff

9.0/10

Value for money

8.2/10

Pros

Exotic animals

Really good staff

Fresh seafood

Cons

Poor facilities

Uncomfortable beds

Gym closure

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Questions of the users

About Iberostar Waves Tucan

Are king size beds available in the hotel rooms, or will I only find double beds?

10 December 2024

The hotel features a mix of king size beds and double beds among its rooms. However, specific bed types cannot be guaranteed, as assignments are based on availability and hotel discretion.

Is the hotel equipped with facilities for families traveling with children?

5 February 2025

Absolutely! The resort offers a range of family-friendly amenities, including the Star Camp program, where younger guests can enjoy workshops, games, and exciting entertainment specially designed for them.

What makes Iberostar Waves Tucán a sustainable choice for my stay?

15 January 2025

Iberostar is committed to sustainability through its Wave of Change program, focusing on protecting the oceans and beachfronts while providing you with memorable experiences.

How far away is the hotel from the center of Playa del Carmen?

22 March 2025

The hotel is conveniently located just 2.5 kilometers from the center of Playa del Carmen, making it easy to explore local attractions and enjoy the vibrant atmosphere of the area.

What types of dining options are included in the All-Inclusive package?

8 April 2025

Guests can enjoy an expansive range of dining options, including buffet meals, specialty restaurants offering international cuisines, and all-day snacks and drinks-all seamlessly included in the All-Inclusive experience.

What activities does the hotel offer for adults looking for relaxation or fun?

18 May 2025

The resort provides a variety of activities for adults, such as yoga, meditation sessions, and access to a spa for pampering, along with evening entertainment that includes shows and live music.

Can I enjoy water sports during my stay at the hotel?

12 June 2025

Yes! The hotel offers complimentary non-motorized water sports, such as kayaking and snorkeling, for one hour each day, allowing guests to fully enjoy the beautiful Caribbean waters.

What time are the check-in and check-out processes at the hotel?

25 July 2025

Check-in is available from 15:00 on the arrival date, while check-out should be completed by 12:00 on the day of departure.

What rewards can I earn by being a member of IHG One Rewards while staying at Iberostar Waves Tucán?

30 August 2025

IHG One Rewards members can enjoy exclusive benefits, including point redemption for stays, access to unique promotions, and a range of special perks tailored to enhance your experience.

Are there any specific environmental practices the hotel follows?

14 September 2025

The hotel actively implements various measures such as reducing single-use plastics, engaging in marine conservation efforts, and promoting eco-friendly practices among guests and staff to foster responsible tourism.